Understand Shipment Billing

This document defines the rules for what counts as a billable shipment when using Safecube tracking services.

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Shipments are billed once per each month they are tracked. If a shipment is tracked over the course of several months, it will appear on each month's invoice and billed accordingly. 

Definition of a Shipment

A shipment is defined as a unique Shipment Number which can be a container number, a Bill of Lading number or a Booking number. Tracking the same Shipment Number through different methods or platforms counts as one shipment.

✅ Cases That Count as a Single Shipment

• Multiple Tracking Methods
  If a shipment is tracked via multiple channels (e.g., Webhooks, Container Tracking API, and the Safecube Application), it is considered one shipment.
• Different Shipment Types or Sealines
  Tracking the same shipment with varying shipmentType values or different shipping lines (sealines) does not create additional billable shipments.
• Tracking by BL or BK : a Bill of Lading or Booking reference only counts as 1 shipment, regardless of the number of associated containers. This is the most cost-effective way to track shipments in Safecube.

🔁 Cases That Count as Multiple Shipments

• Bill of Lading + Containers Tracked Separately
  If you track one Bill of Lading (BOL) and the individual containers associated with it as separate entries, each counts as a shipment. Example: 1 BOL + 5 containers = 6 shipments.

🚫 Non-Billable Shipments

If a shipment is tracked but Safecube never successfully contacts the shipping line, it will not be invoiced.

⚠️ Shipments With No Data Returned

If the shipping line is contacted successfully but returns no data (e.g., due to a cancelled shipment), the shipment is still billable.

For more details on error types, please refer to:
👉 Safecube Documentation: Possible Error Codes

🛑 How to Stop Being Billed for a Shipment

Safecube will continue to bill for tracked shipments until 7 days after they have reached DELIVERED shipping status.

Safecube Application & Webhook API

These systems automatically synchronize and continuously track shipments that have been added.

Shipments stop being updated 7 days after they reach the DELIVERED shipping status and are moved to the Archived folder 30 days after they reach the DELIVERED shipping status. 

Container Tracking API

This API only triggers tracking when explicitly called.

To stop being billed:

• Simply stop calling the Container Tracking API with the shipment number you wish to stop tracking.

If you have any questions or need help managing your tracked shipments, please contact our support team.