Understand Shipment Billing

This document defines the rules for what counts as a billable shipment when using Safecube tracking services.

Definition of a Shipment

A shipment is defined as a unique Shipment Number. Tracking the same Shipment Number through different methods or platforms counts as one shipment.

✅ Cases That Count as a Single Shipment

• Multiple Tracking Methods
  If a shipment is tracked via multiple channels (e.g., Webhooks, Container Tracking API, and the Safecube Application), it is considered one shipment.

• Different Shipment Types or Sealines
  Tracking the same shipment with varying shipmentType values or different shipping lines (sealines) does not create additional billable shipments.

🔁 Cases That Count as Multiple Shipments

• Bill of Lading + Containers Tracked Separately
  If you track one Bill of Lading (BOL) and the individual containers associated with it as separate entries, each counts as a shipment. Example: 1 BOL + 5 containers = 6 shipments.

🚫 Non-Billable Shipments

If a shipment is tracked but Safecube never successfully contacts the shipping line, it will not be invoiced.

⚠️ Shipments With No Data Returned

If the shipping line is contacted successfully but returns no data (e.g., due to a cancelled shipment), the shipment is still billable.

For more details on error types, please refer to:
👉 Safecube Documentation: Possible Error Codes

🛑 How to Stop Being Billed for a Shipment

Safecube will continue to bill for tracked shipments until they are actively removed or no longer queried, depending on the tracking method used:

Safecube Application & Webhook API

These systems automatically synchronize and continuously track shipments that have been added.

To stop being billed:

• Remove the shipment from your active shipment list in the application or via the Webhook API.

Container Tracking API

This API only triggers tracking when explicitly called.

To stop being billed:

• Simply stop calling the Container Tracking API with the shipment number you wish to stop tracking.

If you have any questions or need help managing your tracked shipments, please contact our support team.