Discussions
How can I change my password?
I cannot find the page to change my password.
Discrepancies in container data
I have a discrepancy in the containers where the carrier’s website shows different information from Safecube.
Safecube Workspace Selection on Login
Every time I connect, I am prompted to select a Safecube workspace before proceeding. Could you help me understand why this step is necessary? Additionally, is there a way to bypass this page and go directly to my workspace?
How to upgrade my account with a different email address ?
I tested Safecube using my personal email address, and it meets my needs. I’d like to upgrade to a paid plan, but I need to do so with my professional email address.
Webhook data model
I'm having trouble to find the data model of the (potential) data that will be send to my webhook.
I see a lot of documentation on how to configure the webhook, but not what my service will recieve.
Can you please help me find this information in the documentation?
How do I make sure that the route I display on a map is not crossing the land ?
I'm using Mapbox to display the routeData of a container, and the route is sometimes crossing the land. Is there a way to ensure that all data points are at sea, and that the route stays at sea while plotted ?
How to get latest data from webhooks without waiting for an event to trigger ?
I'm using webhooks API, and I need to get regular updates on my shipment. For the moment, I am deleting and recreating the shipment/endpoint to trigger the "shipment.added.to.endpoint" webhook event with the latest data.